1. What is the main difference between Athlete's Database and Weightmania?
2. Can I install my software on more than one computer?
3. Can I get the Mac version for free if I own the Windows version (or vice-versa)?
4. Is a user guide or instruction manual included with this software?
5. Do you have a Pocket PC version of Weightmania Mobile? 
6. How do I install the Windows or Mac CD version?
7. Is there a difference between the CD version and the download version?
8. Are there ways to reduce typing and save time?
9. The licensed version or demo will not start on Windows. What is wrong?
10. The licensed version or demo runs too slow on Windows. What is wrong?
11. The licensed version or demo will not start on Mac OS X, or I see errors on startup.
12. The licensed version or demo runs too slow on Mac OS X. What is wrong?
13. How do I remove the Weightmania or Athlete's Database demo?
14. The pie chart on the meal table appears incorrect. What is wrong?
15. In the meal table, the "number of servings" field and totals do not appear correct.
16. How can I separate cardio. workouts in the chart and statistics tool?
17. Is there a faster way to record meals and nutrients?
18. I just purchased a download version. Where is the link to download it?
19. How can I evaluate the Weightmania demo, if I can't save the journal?
20. Are you planning to add more foods to the built-in Weightmania food database?
21. I'm having trouble printing photos or tables. How can I fix or improve my printouts?
22. What is my registration/activation code?
23. Why doesn't my registration/activation code work?
24. Is there an upgrade available for my software?
25. Are upgrades free and/or how do I upgrade to the latest version?
26. Can I install this software on my web site or server?
27. How do I install Weightmania Mobile on my Palm Pilot or Smartphone?
28. How do I activate the trial and convert it to the full version?
29. I get an "invalid database" error when I try to run this software. What is wrong?
30. I lost my software (i.e. my hard drive crashed). Can I re-download it?

1.  What is the main difference between Athlete's Database and Weightmania?

Weightmania tracks workouts, nutrition, measurements, diabetes and general health (such as blood sugar, blood pressure and cholesterol).  It's designed to track and analyze a wide range of things related to health and fitness.  Athlete's Database is mainly designed to track workouts.  Weightmania has all of the features in Athlete's Database.

2.  Can I install my software on more than one computer?

All of our products (excluding network versions and site licenses) are licensed for use on one computer or handheld device. This includes multi-user versions. You pay a one-time fee to use this software indefinitely on each machine. Each license includes free, unlimited technical support for the platform you select.

3.  Can I get the Mac version for free if I own the Windows version (or vice-versa)?

The Windows and Mac version were developed separately over a significant period of time. One version was not simply ported to the other operating system (which many companies do to reduce cost). While we offer free upgrades and patches for both platforms, you would have to purchase the Windows and Mac version separately. You pay a one-time fee to use this software indefinitely. Also, each license includes free, unlimited technical support for the specified operating system.

4.  Is a user guide or instruction manual included with this software?

You can download free, printable user guides from our download page.  Click on the link below to go directly to this page. Weightmania and Athlete's Database Gold also have a full user guide built into the software. See "Contents..." under the main help menu.

Downloads

For both the Mac and Windows desktop version, a complete user guide is also built into the software under the "Help" menu.  There are three main options including "Tips For New Users", "Quick Start Guide" and "Contents...".  The "Contents..." option provides the most comprehensive help.  Topics are organized by category and displayed in a familiar Web-page format.  

5.  Do you have a Pocket PC version of Weightmania Mobile?  

We currently do not have a version for Pocket PC.  However, we expect to have a Pocket PC version available soon.

6 .  How do I install the Windows or Mac CD version?

The Windows version is completely automated. Simply insert the CD and wait for installation to begin. On a Mac, simply drag the folder containing Weightmania onto your desktop. You can also do this using copy and paste. NOTE: DO NOT TRY TO RUN THE MAC VERSION FROM THE CD; REMOVE THE CD FIRST BEFORE STARTING THIS SOFTWARE. Both versions require you to enter the registration/activation code on the back of the package.

7 .  Is there a difference between the CD version and the download version?

There is no difference between the download version and CD version.  Many people prefer the download version because they can use the software immediately.  

8.  Are there ways to reduce typing and save time?

a.  You can cut, copy and paste nearly everything including tables, tabs and forms.
b.  Use speed menus (these appear when you right-click on objects with the mouse in Windows or when you hold the control key and press the mouse button on the Mac).
c.  Use drag and drop to copy foods between the meal table and favorites list.
d.  Create predefined meal programs (lets you enter meals for an entire day in one click).
e.  Create predefined workout programs (lets you can enter workouts in one click).
f.  Create a custom food database (lets you enter a foods and nutrients in one click).
g.  Use the input wizard to record food and enter workouts. 
h.  Use keyboard short-cuts to access menu options.

9.  The licensed version or demo will not start on Windows.  What is wrong?

a.  Most installation problems are caused by downloading an incomplete copy of our software.  If you get a database error when you try to install, this is the case.  Try downloading the software again when our server is less busy.

b.  Disable (turn off) any antivirus or spyware blocking programs before installation (our software does not contain spyware, but these applications can cause conflicts).  

c.  Make sure you have at least 40 megabytes of free disk space and 64 megabytes of memory (128 megabytes are recommended).

d.  If you are running an older version of Windows XP, download and install Windows XP Service Pack 2.  This is available for free from Microsoft's web site.  It corrects most issues related to installation and startup.

e.  Weightmania may not operate correctly on older versions of Windows Me.  To make it work correctly, upgrade to the latest version, or upgrade to Windows 98 or Windows XP.

f.  If the software will not start or generates errors (especially on machines outside the United States), download and install the full (and newest) version of the Java Run Time Environment (JRE) from www.java.com.  This is free.  Weightmania requires Java to run.  A compressed version is included with each release, but the full version can correct conflicts with other versions of Java on your machine and other programs like antivirus software.

g.  If you downloaded a file than ends in ".ZIP", it needs to be uncompressed first.  You can do this by downloading a free tool from Winzip.com.

10.  The licensed version or demo runs too slow on Windows.  What is wrong?

a.  If the software runs too slow, even on a fast machine, download and install the full (and newest) version of the Java Run Time Environment (JRE) from www.java.com.  This is free.  Weightmania requires Java to run.  A compressed version is included with each release, but the full version can correct conflicts with other versions of Java on your machine, and other programs like antivirus software.

b.  If the software initially runs fast, then becomes progressively slower, this usually indicates another application is consuming all of the available memory.  In our tests, some speech recognition, video and photo editing applications can cause this.  Exit these programs, then restart our software.

11.  The licensed version or demo will not start on Mac OS X, or I see errors on startup.

a.  DO NOT RUN WEIGHTMANIA FROM THE CD! Install it by dragging the Weightmania folder from the CD onto your desktop or applications folder. You can also do this using copy and paste. Remove the CD before starting this software.

b.  Most installation problems are caused by downloading an incomplete copy of our software.  Try downloading the software again when our server is less busy.

c.  If you have trouble starting Weightmania, you may need to download the newest version of Java or upgrade your operating system.  You can download the latest files from Apple using the link below.  The Java upgrade is free.  NOTE:  In some cases, your system may indicate you have the latest version of Java.  It is important to force the system to upgrade anyway.  You may have to delete Java from your system to do this.

http://www.apple.com/macosx/upgrade/softwareupdates.html

12.  The licensed version or demo runs too slow on Mac OS X.  What is wrong?

If the software initially runs fast, then becomes progressively slower, this usually indicates another application is consuming all of the available memory.  In our tests, some speech recognition, video and photo editing applications can cause this.  Exit these programs, then restart our software.

13.  How do I remove the Weightmania or Athlete's Database demo?

a.  On Windows, use the uninstaller provided.  This is located in the Weightmania or Athlete's Database folder accessible from the Windows Start menu.  Alternatively, you can go to to the Windows start menu and select "settings".  Next, select "control panel" then choose "add/remove programs" and remove the demo from the list.  In some cases, it may also be necessary to manually delete the shortcut icon on the desktop and the demo folder on the start menu.  

b.  On a Mac, just delete the Weightmania folder.

14.  The pie chart on the meal table appears incorrect.  What is wrong?

The pie chart shows the ratio of total fat, protein and carbohydrates.  By default, this is based on the weight of each nutrient in grams.  To change this to calories, use the radio button at the bottom.  When based on calories, 1 gram of fat equals 9 calories, 1 gram of protein equals 4 calories, and 1 gram of carbohydrates equals 4 calories.

15.  In the meal table, the "number of servings" field and totals do not appear to be correct.  What am I doing wrong?

Each time you enter one line in the meal table, then press Enter or click on another line with the mouse, the totals will automatically update.  You can also force them to update at any time by selecting Save.  In each row, the "# Srvs." column specifies the number of servings.  If you don't enter anything, it will default to 1.  All of the numeric fields on a row are multiplied by this value when the totals are calculated at the bottom.  Sometimes people confuse this with the "Serving Size" field, which is used to enter a description like "One Bowl".  Finally, anytime you change the number of servings in a row, it will not change anything on the current line.  The new value will be reflected in the totals at the bottom.

16.  How can I separate cardio. workouts in the chart and statistics tool?  For example, I just want to graph 10 mile routes or analyze swimming data.

You can easily do this with the filter option.  The filter appears in the bottom right corner of the chart and statistics tool.  First, turn the Cardio filter on (select the "On" radio button), then click the "Settings" button to create a filter.  The chart tool lets you create a unique filter for each graph displayed, regardless of how many graphs are shown.

17.  Is there a faster way to record meals and nutrients?

Here are some tips to save time recording meals.  In general, the process of entering and recording daily nutrition becomes faster over time.  Since most people eat the same 20 to 30 foods each month, it won't take long to build up a favorites list.  Weightmania can also search previous days to see if you already recorded a food.  Using the tools below, you will never have to enter the details of a meal or food twice.

a.  You can cut, copy and paste nearly everything including tables, tabs and forms.
b.  Use drag and drop to copy foods between the meal table and favorites list.
c.  Create predefined meal programs (lets you enter meals for an entire day in one click).
d.  Create a custom food database (lets you enter a foods and nutrients in one click).
e.  When using the input wizard to enter meals, select "journal" from the list of databases to search.  If you ever entered this food before, you can re-enter it in one mouse click.

18. I just purchased a download version. Where is the link to download it?

Thank you for purchasing our software! After you ordered, you should have received a confirmation email containing this information. Make sure this email was not accidentally forwarded to your junk or bulk mail folder. If you need it, we can re-send it. Just send us a note using our feedback form. We'll mail the link you need within 24 hours (in many cases we can respond in a few minutes). For faster service, please include your name, the email address used to order, the name of the product you purchased, and where you ordered it (this site, or the name of a third party site). Sorry for the inconvenience this has caused! We greatly appreciate your business.

19. How can I evaluate the Weightmania demo if I can't save the journal?

Thank you for trying our demo! The demo lets you save all of your data and try every major feature while it is running, including the journal. For example, to test the calendar, chart, statistics and report tool, go to the journal and enter data for one or more previous days. The information you enter will automatically appear in each tool. You can still permanently save ten databases including exercises, grocery lists, recipes, favorite web links, equipment, meal programs, workout programs, a custom food database, profiles, and preferences. If you purchase the full version, you can continue using the data you have recorded in the demo. In some cases, Weightmania can be reverse-engineered. This prevents us from releasing a full version with a 30 day limit. We apologize for any inconvenience this may cause.

20. Are you planning to add more foods to the built-in Weightmania food database?

Yes. We are continuously adding foods to our database. These are free upgrades for everyone.

21. I'm having trouble printing photos or tables. How can I fix or improve my printouts?

When printing tables (like the statistics, weight training or meal tables), right click directly on the table with the mouse (on a Mac hold the Control Key and press the mouse button). Select print from the popup menu that appears. This is also the best way to print photographs. In most cases, this will significantly improve the results.

22. What is my registration/activation code?

If you purchased packaged software, this code appears on the back or inside cover of the CD case. For downloads, this code appears in blue text at the bottom of the download page. If you lost this code, or did not receive one, just send us a note using our feedback form. We'll email you the code within 24 hours (in many cases we can respond in a few minutes). For faster service, please include your name, original email address, the name of the product you purchased, and where you ordered it (this site, or the name of a third party site).

23. Why doesn't my registration/activation code work?

First, make sure you are using the correct code. If you purchased packaged software, this code appears on the back or inside cover of the CD case. For downloads, this code appears in blue text at the bottom of the download page. All activation codes for Weightmania Pro begin with two letters. Weightmania Mobile codes begin with three letters. The rest are usually numbers. For example, "0" is zero not the letter "O". When you enter it, make sure there are no spaces before or after the code. If this does not work, just send us a note using our feedback form. We'll email you the code within 24 hours (in many cases we can respond in a few minutes). For faster service, please include your name, original email address, the name of the product you purchased, and where you ordered it (this site, or the name of a third party site).

24. Is there an upgrade available for my software?

To see if an upgrade is available, go to the main Help menu in your software and select "Check for Product Updates..." Most of our products now have this option. You can also visit this page directly by going to www.weightmania.com/updates.htm. Anytime a new product is released, the information on this page is updated. To determine your software version, select the "About" menu option. In Windows this is located under the main Help menu. On the Mac, this is under the "Weightmania Pro" menu.

25. Are upgrades free and/or how do I upgrade to the latest version?

Upgrades are free. We release several upgrades each year to correct issues and make improvements. First, see if an upgrade is available for your product (see FAQ 24 above). You should have received upgrade information by email, but if you did not, send us a brief note using our feedback form. We'll email you the information you need. For faster service, please include your name, the email address used to order, the name of the product you purchased, and where you ordered it (this site, or the name of a third party site).

26. Can I install this software on my web site or server?

Currently none of our products can be installed or used on a web page or server. Web-based applications require a different technology from Windows and Macintosh applications. However we are in the process of developing a Web version now. This will be available for use on private (corporate) intranets and on this web site as a low-cost subscription based service. It will not be available for use on publicly accessible, third party web sites.

27. How do I install Weightmania Mobile on my Palm Pilot or Smartphone?

First, make sure you have installed the desktop software included with your Palm device. If you recently upgraded to Windows Vista, you will need to download the latest desktop software from Palm's web site (www.palm.com). Palm did not support Vista until July, 2008. If you are downloading this software, click on the download button, then open the file wmMobile13Demo.zip. Double click on the file wmMobile13Demo.prc inside to launch the Palm Quick Install Tool. Otherwise, just insert the self-installing CD. When the Palm Quick Install Window appears, click OK in the Confirm Add dialog box. Exit the Palm Quick Install Tool, place your Palm device in its cradle, then perform a HotSync. NOTE: On your Palm device, select "All" from the category menu in the upper right corner. The Weightmania Mobile icon will appear at the bottom of your screen (in most cases, you will need to scroll down to see it).

28. How do I activate the trial and convert it to the full version?

Currently there is no way to activate or convert any trial version or demo to the full version. Immediately after you order, you will receive a link to donwload the full version. It can also be ordered on CD. NOTE: Any data entered in the Windows or Mac trial version can easily be transferred to the full version.

29. I get an "invalid database" error when I try to run this software. What is wrong?

This message indicates you did not download a complete copy of the software. It may occur even if the file you downloaded is short by a few bytes. Try downloading the file again at a later time. For best results try this in the early morning or late at night, when the Internet (and our servers) are less busy. If you still cannot download the software after three separate attempts, we can make arrangements to mail you a copy on CD.

30. I lost my software (i.e. my hard drive crashed). Can I re-download it?

If you purchased Extended Download Service (EDS) at the time of your order, you can re-download the original version you ordered again for up to two years (a copy has been stored on our server). Otherwise, you will have to purchase a replacement CD or download. To do this, go to our upgrade center and purchase an upgrade using the email address currently in our system. This will ensure you receive the full version and latest release. The Weightmania desktop version is $19.99, Athlete's Database is $14.99, and a mobile version is $11.99.

If you have Extended Download Service or any questions, please contact us using our feedback form. For faster service, please include your name, the email address used to order, the name of the product you purchased, and where you ordered it (this site, or the name of a third party site).